Allow access to pop-ups in your browser.
You have pop-up blocker turned on in your browser. The WebRTC Phone window is unable to display for these reasons: This error can occur in Genesys Cloud Embeddable Framework, Genesys Cloud for Salesforce, or Genesys Cloud for Zendesk. The WebRTC Phone window is unable to display If your browser cannot detect any audio devices, then you receive the error message “No audio devices are available for WebRTC phones to use.”.įix the settings for audio devices in your browser or operating system and then refresh your browser. When you first select a WebRTC phone, your browser detects which audio devices are available for use and the client makes them available for you to select. WebRTC phones require access to audio devices. This error can occur in Genesys Cloud Embeddable Framework, Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Salesforce, or Genesys Cloud for Zendesk. No audio devices are available for WebRTC phones to use WebRTC Phone does not have permission to access microphone. 
The WebRTC Phone window is unable to display.No audio devices are available for WebRTC phones to use.When you attempt to use WebRTC phones, you encounter one of the following error messages in the client. Note: This article applies to Genesys Cloud Embeddable Framework, Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk.
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